Task
1. Support and maintenance of IT infrastructure
2. Planning and development of IT infrastructure
3. Technical support

Solution
• Installation, configuration, and updating of software; maintenance of peripherals, servers, and network equipment; data backup; and other tasks.
• Planning the development of the IT infrastructure of the Krasnodar Krai Civil Registry Office (UZAGS KK), proposing new technologies and solutions to improve operational efficiency.
• Providing technical support to UZAGS KK users, answering questions, and resolving issues with automated workplaces (AWPs) and other equipment.

Result
The departments of the government institution across Krasnodar Krai operate without interruptions, ensuring the continuous functioning of all processes and operations. The SLA (service-level agreement) is fulfilled at 100%.

Task
Maintenance of the Information Security System (ISS) based on the ViPNet network.

Solution
1. Updating the software and hardware components of the ViPNet network.
2. Monitoring the operation of the ViPNet network and its components to identify and resolve potential issues in a timely manner.
3. Making changes to the configurations of the equipment in operation.
4. Supporting users on issues related to the operation of the ViPNet network.
5. Training users on the rules for working in the ViPNet network and on security measures when handling confidential information.
6. Supporting and maintaining the data-backup system to ensure the preservation of information in the event of emergencies.

Result
The solution combines countermeasures against modern threats, detects anomalous activity on workstations, uses machine learning, provides firewall functionality with packet filtering to protect against network attacks, and controls applications to regulate access to files, the operating-system registry, processes, and command-line parameters.